Complexity of RCM Leads Practices to Outsource

Your facility’s financial success is attributed to multiple factors, with revenue cycle management at the top of the list. From collecting payments at the front desk to handling your AR, managing the complexities of the revenue cycle should not be stressful or taxing on your staffing. Coronis Health provides the specialized solutions for outsourcing your billing and revenue cycle management needs so you can focus on the most important aspect of your business – the patients.

What is RCM?

Revenue cycle management, or RCM, is a full-circle process that culminates with your facility earning revenue from the services delivered to patients. The cycle starts with the simple task of registering a patient and verifying their eligibility and insurance, and ends with the final collection from the patient or insurance payer. The process may seem lengthy, as it involves multiple players, including the patient, facility, billers and coders, and the health insurance companies that reimburse a hospital or healthcare facility. Ultimately, the management of this process falls on the healthcare facility, so a full understanding of the cycle is critical for the success of an organization.

Why Is It So Complex?

Revenue cycle management is not as simple as a retail store collecting money for a sale, which happens instantaneously. Patients receive services before a billing department submits a claim, and if a claim is denied or part of the claim is not covered, the reimbursement process is delayed. Additionally, the changes with ICD-10 create challenges that demand accurate documentation and coding, so if a healthcare facility does not engage in effective billing practices, the rate of denials increase, and accounts receivable (or A/R, the amount of money an insurance company owes a healthcare facility) can soar to an unmanageable level. Increased denials make it difficult to collect earned reimbursement from insurance companies.

RCM Challenges

Revenue cycle management presents challenges that require a healthcare facility to focus on multiple factors to ensure the process is successful. The following challenges demand a savvy team of experienced professionals who know and understand the full circle of revenue cycle management:

• Prior authorizations are necessary for healthcare facilities to ensure that a patient receives care that an insurance company approves prior to the date of service. Providing care or performing a procedure without prior authorization could lead to claim denial, and ultimately place the responsibility of payment with the patient.
• Revenue integrity involves capturing accurate charges, which determine the amount of reimbursement a facility receives. Facilities with specialties may face more challenges as they focus on value-based care, bundle their charges, and perform procedures.
• Accurate coding is essential to ensure that patient encounters, procedures, laboratory and imaging services, and surgery claims capture codes correctly to prevent loss of reimbursement. Incorrect coding can result in a loss of revenue for a facility.
• Management of A/R is critical for a healthcare facility, as it determines how soon reimbursement is received after submitting a claim. Keeping A/R under 30 days needs a team of dedicated individuals who understand and implement effective strategies to lower denial rates and increase collection rates.
• Credentialing and proper enrollment with an insurance payer is required for reimbursement. Physicians or facilities who are not enrolled or not “in-network” with a plan could face negative revenue outcomes, which also affects patients who receive services.

Coronis Health moves past these challenges to create success and alleviate the stress of billing, coding, and the revenue cycle process.

Benefits of Robust RCM

Outsourcing revenue cycle management is a choice that many healthcare facilities are making to ensure they have certified professionals who engage in regulated, proven methods of obtaining prior authorizations, accurate charge capturing and coding, claim submission, denial and A/R management, and collection. A robust revenue cycle management ensures that all pieces of the process are touched with every patient encounter, with zero money left on the table. The effective utilization of a revenue cycle team creates the centralization a healthcare facility needs to meet the challenges the industry presents with enormous amounts of data, changes, and regulations. It also aims to keep a facility operating with its doors wide open to care for patients.

Coronis Offers RCM Services

Don’t think that outsourcing means you lost control – in fact, you are creating more control for your facility as you are creating opportunities to create process improvement in other departments that may have suffered productivity or revenue losses. Let Coronis Health do the heavy lifting with revenue cycle management. Coronis offers services that optimize your facility’s revenue while streamlining your processes:

• Eliminate your concern for staffing shortages
• Provide a dedicated team that addresses changes with payer reimbursements
• Work closely with facilities that change practice management/EHR systems
• Ensure coding compliance, auditing services
• Maximize patient collection
• Decrease A/R to ensure timely reimbursement payments are received
• Offer billing services, to include:
  • Laboratory & Pathology
  • Behavioral Health
  • Hospital and Surgery Center
  • Primary Care and Specialty Physicians
  • Federally Qualified Health Centers/Community Health Centers
  • Anesthesia
  • EMS

Choose Coronis Health for Your Outsourcing Needs

Choose the best – choose Coronis Health for your outsourcing needs. We offer superior medical billing and technology innovation, integrating our services with your needs. We combine 100+ years of experience to tailor solutions and offer more than just medical billing. We go beyond your expectations with the latest technology, forward-thinking, and robust business intelligence. We grow with your processes and provide you with the services that maximize your revenue cycle management. We understand your needs, build trust, and gain a firm perspective of your facility’s goals, mission, and vision. Trust us to create a revenue cycle management team focused on your success.

Interested to learn more? Request your free financial checkup and find out why Coronis Health is the optimal choice for your healthcare facility. 

from
https://www.coronishealth.com/blog/complexity-of-rcm-leads-practices-to-outsource/

Breaking Down the No Surprises Act

Overview:

Effective in 2022, the No Surprises Act protects people covered under group and individual health plans from receiving surprise medical bills when they receive most emergency services, non-emergency services from out-of-network providers at in-network facilities, and services from out-of-network air ambulance service providers. It also establishes an independent dispute resolution process for payment disputes between plans and providers, and provides new dispute resolution opportunities for uninsured and self-pay individuals when they receive a medical bill that is substantially greater than the good faith estimate they get from the provider.  The Act is better understood by breaking it down into two parts.

• Part one is intended for emergency care, in-patient and facility providers (e.g. hospitals, facilities, etc).
  • If a patient has health coverage and receives emergency care; the act bans most common types of surprise bills.
• Part two is transparency of medical services and costs being provided.  Supplying patients with a Good Faith Estimate (GFE) of care.  This includes INN, OON and out-patient.
  • If a patient is self-pay,  uninsured or plans not to use their health coverage; the act states a GFE of the cost of care is to be provided before visit.

It is good to note that everyone’s understanding of the act is evolving and we should be prepared to pivot based on what is discovered and what provisions are made to the act.  This act also does not change the cost of service and is meant to protect individuals from large patient responsibility they did not agree to, as well as transparency in medical service costs.  

Part 1: No Surprise and Balance Billing

The No Surprises Act requires health plans and issuers to apply in-network cost-sharing terms and prohibits out-of-network providers, facilities, or providers of air ambulance services from billing individuals more than these in-network cost-sharing limits in 3 main scenarios: 

• A person gets covered emergency services from an out-of-network provider or out-of network emergency facility 
• A person gets covered non-emergency services from an out-of-network provider delivered as part of a visit to an in-network health care facility
• A person gets covered air ambulance services provided by an out-of-network provider of air ambulance services.

In-network facilities with IN providers currently don’t need to do anything different when accepting allowable amounts.
Out-of-network facilities and providers will need to provide a GFE.  This must cover expected charges, customized per patient and added to the patient’s chart.  More to follow on this in part 2.

In-network rates for out-of-network providers.  The processes for determining the patient’s cost sharing and the amount the plan must pay the OON facility or other OON provider are similar, with one significant difference.
First, if the care is provided in a state that participates in an All-Payer Model Agreement with the Centers for Medicare and Medicaid Services (CMS), then the amount the state approved under that Agreement as adequate payment for a given service is the amount the health plan must pay, and also serves as the basis for determining the patient’s cost sharing.
Maryland and Vermont are currently the only states that have these agreements with CMS and the agreements do not apply to all services or payers so the below rule will apply.
Secondly, many states have protections against balance billing, rules that establish procedures for calculating provider reimbursements.  The new federal law keeps intact these state-specific rules.
Finally, the act sets a process for determining both the patient’s cost-sharing responsibility for OON care and the plan’s payment obligation. The law establishes a general rule that the patient’s cost-sharing amount is based on the median in-network rate paid by all plans of the plan sponsor for similar items or services provided in the prior year, plus a cost -of living adjustment.
Example: Jerry participates in a self-insured health plan.  The plan requires 10% coinsurance for in-network emergency care and applies no deductible. Jerry receives emergency care from an OON physician in a state without an All-Payer Model Agreement.  The physician typically charges $5,000 for services rendered but the plan determines a typical allowable charge for such services from an in-network physician would be $2,500, which thus becomes the qualifying payment amount. Accordingly, the plan determines that Jerry’s co-insurance amount is $250.
As of 1/2022 states with laws already in place:
Emergency and Non-emergency laws by states:

Emergency & Non-emergency laws	Emergency situation laws only	Air Ambulance laws	No related laws
Arizona	Indiana	Montana	Alabama
California	Iowa	North Dakota	Alaska
Colorado	Missouri		Arkansas
Connecticut	Nevada		Hawaii
Florida	North Carolina		Idaho
Georgia	Pennsylvania		Kansas
Illinois	Vermont		Kentucky
Louisiana	Wisconsin		Nebraska
Maine			Ohio
Maryland			Oklahoma
Massachusetts			South Carolina
Michigan			South Dakota
Minnesota			Utah
Mississippi			Wyoming
New Hampshire
New Jersey
New Mexico
New York
Oregon
Rhode Island
Tennessee
Texas
Virginia
Washington
West Virginia

Patients that you are providing care for do have the option to continue seeing an OON provider, however a waiver must be provided and signed by the patient prior to balance billing.  CMS-consent form

If a provider drops out-of-network they must still provide INN rates for 90 days.  A provider must also maintain their directory. 

Part 2: Good Faith Estimate (GFE)

A GFE is simply an anticipated cost of care and services.  When scheduling a patient the individual fielding the call must ask if the patient intends to apply insurance benefits.  At this time, if the patient intends to bill insurance a GFE does not need to be issued.  The act states that each individual patient that is uninsured, self pay or not intending to use insurance benefits is to receive a GFE, which will be an administrative burden to practices.  A GFE must include:

• Patient name, date of birth and diagnosis
  • Acceptable to use tentative diagnosis (z or dx codes)
• Provider name, NPI, TIN and location of services
• Billing codes for each service
• Cover date of service or dos range if recurring services are to be rendered
  • Recurring up to 12 months

A practice can create their own GFE template including the required information.  Here is an example of a GFE from cms.gov: https://www.cms.gov/files/document/good-faith-estimate-example.pdf

At this time a patient/guarantor signature is not required, but should be considered as best practice in the case a complaint is filed that a patient never received a GFE.  

The act further states that the patient gets to determine how they receive the GFE and the provider must comply with their request.  Anyone held financially responsible is subject to receive a GFE.  Some forms of delivery:

• Paper
• Electronically (secure)
• Verbal (follow up must be done in writing)

With the GFE comes other guidelines that are required.  

• The convening provider (scheduling provider) is responsible for providing a full GFE by gathering estimates from all other providers or co-providers pertaining to the treatment of care
  • Estimates of co-provider must be provided within 1 business day of GFE request from scheduling provider
• Disclaimer on each GFE stating
  • Only an estimate and costs can change
  • Other services might be needed
  • Patient has the right to initiate dispute
  • GFE is not a contract and does not require patient accept services from provider

Deadlines and Timelines:
There are some confusions with how quickly a GFE is to be required.  The 10-3; 9-1 method is so far the most simplistic way to approach this. 

• 10-3 → if a scheduling call is 10 or more business days in advance; must provide GFE within 3 business days
• 9-1 → if a scheduling call is 3-9 business days in advance; must provide GFE within 1 business day
• If a scheduling call is less than 3 business days in advance; a GFE does not need to be provided, however best practice is still to provide a patient with a GFE in 1 business day
• If no appointment is scheduled and an individual requests a GFE; must provide GFE within 3 business days

Patient disputes and when to issue a new GFE 

If what is billed to the patient is more than $400 above the GFE the patient has the right to file a dispute ($25 administrative fee) with the Department of Health and Human Services.  The provider does have the ability to negotiate with the patient prior to come to a resolution.  If this is not done and the patient wins there could be additional fines and penalties given, the patient gets billed what was stated on the GFE and the provider will need to pay the $25 administrative fee the disputer was required to pay to initiate the dispute.  As a provider you might think to inflate the cost of services on the GFE.  Within the act there are statutes to prevent this as it is a “good faith” estimate and providers can be penalized for inflating costs.  With this all being said, when is a good time to update or provide a new GFE?

• Change in course of treatment
• Change in treatment costs
• Realization cost of services will exceed current GFE
• Change of diagnosis
  • Due to having to issue a tentative diagnosis on initial GFE.  If the diagnosis changes after care a new GFE should be provided
  • During the course of treatment if a diagnosis changes but the diagnosis does not change the treatment or cost; a second GFE is not required

What if my state has a surprise billing law?

The No Surprises Act supplements state surprise billing laws; it does not supplant them. The No Surprises Act instead creates a “floor” for consumer protections against surprise bills from out-of-network providers and related higher cost-sharing responsibility for patients. So as a general matter, as long as a state’s surprise billing law provides at least the same level of consumer protections against surprise bills and higher cost-sharing as does the No Surprises Act and its implementing regulations, the state law generally will apply. For example, if your state operates its own patient-provider dispute resolution process that determines appropriate payment rates for self-pay consumers and Health and Human Services (HHS) has determined that the state’s process meets or exceeds the minimum requirements under the federal patient-provider dispute resolution process, then HHS will defer to the state process and would not accept such disputes into the federal process.

As another example, if your state has an All-payer Model Agreement or another state law that determines payment amounts to out-of-network providers and facilities for a service, the All-payer Model Agreement or other state law will generally determine your cost-sharing amount and the out-of-network payment rate.

Other key facts

• ProBono care does not need a GFE
• Third Party Payer (funding source other than patient or insurance) it is unclear at this time if a GFE will be required.
  • If providing care after third party funding it is best practice to provide a GFE
• Insurance GFE: there are provisions within the act that may require GFEs to be submitted to insurance companies.
• Enforcement: there will be leeway until 2023 so don’t panic.  First step is showing an attempt at compliance.
• Non-medical fees (medical records) are not to be included in a GFE
• Providers and facilities must post notices in prominent locations within the office including front desk regarding patient’s right to GFE and disputes

from
https://www.coronishealth.com/blog/breaking-down-the-no-surprises-act/